On the left hand side links, click 'Products' to see the products available to buy on our site. Once you have browsed through the various categories and decided which product to buy, you will have to type in the quantity of the product (by default the value is set to 1) you wish to purchase and then click 'Order Now'.
On the top-right corner of your screen you can see your 'Shopping Cart' where the total amount of all the products you have purchased will be shown. On clicking the 'Order Now' button, you will be directed to the 'Login' page where you will be asked for your username and password. If you do not have a username and password, you will be required to 'Sign In'. Once you have your username and password, you will have to login and then will be guided to pay for the products you have just purchased.

What is the mode of payment?
Once you have finalised the product(s) you want to purchase and click the 'checkout' option, we offer you to choose between two modes of payment. You could either pay in your local currency by Credit Card (by clicking the 'Credit Card' option) or pay via Paypal (by clicking the 'Paypal' option).

Which are the credits cards accepted?
You can pay online with a credit card including Visa, MasterCard, American Express, Diners Club International, JCB Cards, Citibank E-cards and Online Banking Interfaces in a secure environment. This is the easiest and most common method. All our credit card transactions are administered and carried out by CCavenue.
Through our payment gateway, we accept payment in your local currency i.e. United States dollars, Canadian dollars, Australian dollars, United Kingdom pounds, Japanese yen etc. with a AMEX Cards, Visa, MasterCard, Visa Purchasing, Visa Delta, Visa Electron, Diners, JCB, Switch, Solo, AmEx Purchasing (for billing addresses in England only), Laser, Maestro, Thistle Hotels Founder, Thistle Hotels Regular, LTF Credit, or LTF Edge card.

Is the credit card number used for shopping secure against third-party (Privacy Policy)?

Security is a key concern for all parties when transacting online business. At Indian Silk House Agencies, we have ensured you have no worries on this front as you expand your operations in cyberspace. When you select the products and add them to the shopping cart, you are in the Non-Secure Mode. After you press the checkout button, we switch to Secure Mode to collect the billing and shipping information.
Your entire credit card Authorization is done using through High End Secure Payment Gateway. All your personal information and credit card details on the secure server and the same is encrypted before it is transmitted over the Internet to the payment gateway. Our payment server is behind security firewalls to ensure maximum protection of your customer's details. This guarantees that your information is inaccessible to any third party. Credit card details are accepted through SSL protocol. All the transactions are securely powered by scripts capable of processing credit card transactions.
Indian Silk House Agencies will use the information you furnish only for the execution of the order and will in case be passed on to any other commercial or other purpose. We never sell or share the customer data.

Will the items delivered be the same as displayed on the Website?

Yes, the product will match the image on the Website. However, Indian Silk House Agencies reserves the right to deliver a similar/alternate product for reasons of exigencies beyond its control.

Will there be any colour difference with my order than what is shown in the website?

The colour might vary a little due to many factors like the display setting of each computer, the kind of lighting used while taking the photos and so many other factors. However these differences are negligible.

Is the blouse shown included with the saree?

No, the blouse shown in the pictures is not a part of the saree. However, if there are blouses with a saree, then the description of the saree will say so. There will be NO stitching charges as in accordance to our 'Customer Benefit Policy'.

How long does it take to deliver the products after the payment has been made?

Your purchased item will be delivered to you within 20 days of our securing your payment or on the date of delivery mentioned by you in the order form.

All orders are usually shipped within 12 days after the confirmation of the order. However your products may not be in stock and in that case a custom made shipment may take 3/4 weeks. All orders are shipped by our Logistics Partner, DHL and are home delivered within 5 working days after dispatch of the shipment.
Indian Silk House Agencies will try its best to deliver each product within the time frame. If, due to unavoidable circumstances the order is delayed, no reimbursement will be done. Please note that all the products are shipped from India.

What is the mode of delivery?

All our products to be delivered anywhere in the world will be couriered through our Logistics Partner, DHL.

How will I know that the product has been delivered?

You will receive a confirmation e-mail as we deliver the product to you. We will also inform you as we dispatch your order. In circumstances, if any person accepts the item on behalf of the actual recipient at that 'order' address. We will not entertain any claims of non-acceptance of purchased items. If the customer wants to make any changes in the order, should be done within 2 days.

Are the accessories shown with the products also included within the cost?

No, the cost of the product is given excluding the accessories.

What are the shipping costs?

The shipping cost charged to you is the same amount that our Logistics Partner charges us. This will depend on the delivery destination and the weight of the package i.e. quantity of products. There is no difference in that amount whatsoever. Our policy is, the larger you order, the lower the rate. Hence, on request, we can also make special quotes for shipping if the merchandise order amount is large.

What is the Shipping Policy?

Indian Silk House Agencies is not responsible for any item once it has left our business premises. All damages during transit, lost items during transit, lost or stolen packages left at customer's address and any others damage will be borne by the customer only. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days. Please note that residential shipments to USA will be left at door if someone is not there to receive the package. Our courier agents will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted. If you have any question about our shipping policies, please contact us.

What is the Exchange Policy?

If you are unhappy with your ordered item for any reason, we are ready to make an exchange. For that we will request you to return the item in original packing at your expense. We will inspect the item to find out what went wrong and take appropriate steps to prevent such problems from happening again. Then we will ship the free replacement to you.

What is the Cancellation Policy?

Order cancellation must be done within 48 hours from the time of order. If the cancellation is done after 48hours, we will deduct 40% of the order amount since the order would have already been under production.

All Legal disputes will be dealt under Kolkata Jurisdiction only.